Pūrongo mā ngā Kaiwhakahaere Reporting for operators

The complaint reporting portal for the period 1 October 2025 to 31 March 2026 will be open for reporting from 1 April 2026 and will close on 30 April 2026.

The reporting portal is currently unavailable. It will reopen approximately one month before the start of the next reporting period. This early access allows time to set up any new accounts or make necessary admin updates before the next reporting window opens.

For any general queries, please contact:


Retirement Villages
E/ rv@retirement.govt.nz