Te Aroturuki me ngā Pūrongo Monitoring and reports

Papakāinga Ahungarua | Retirement Villages

Review of the Retirement Villages Act 2003

The Government is undertaking a review of the Retirement Villages Act 2003. The scope for the review was released in December 2022. The Ministry of Housing and Urban Development is leading the review, and more details can be found here.

Te Ara Ahunga Ora Retirement Commission had called for a review of the legislation back in December 2020 after releasing a White Paper on the retirement villages framework. This was reiterated in June 2021 after a period of public consultation on the paper, in which 3300 submissions were received, and a summary and recommendations report was provided to Government.

The review intends to consider most of the issues identified in the White Paper, along with some additional topics raised by others. It will cover specific aspects related to the phases of retirement village living – from moving in, living in, to moving on.

2021-22 Retirement Villages projects

Te Ara Ahunga Ora Retirement Commission has undertaken two key projects related to the Retirement Villages sector in 2021/22:

  • The first project is part of our ongoing retirement villages monitoring programme where we undertake an annual research/investigation project. In FY2021/22, following feedback received from the White Paper, and the recommendations included in the Summary Report and Recommendations, we investigated the feasibility of introducing a standardised Occupation Right Agreement (ORA). The final report is available here.
  • The second project focused on understanding the various options proposed as improvements to the current retirement villages complaints and disputes resolution process, and how these align to the Aotearoa Best Practice Disputes Resolution Framework. The Retirement Commission held a workshop in May 2022 with various stakeholders involved in the complaints and disputes process to discuss options for improvements. The report produced from this project is available here.

The Retirement Commissioner monitors the effects of the Retirement Villages Act 2003

An independent monitoring programme began in 2008, with reports on the following focus areas:

  • 2021-22: Occupation Right Agreement
  • 2020-21: Retirement Villages Legislative Framework
  • 2019-20: Operator financial assistance to residents
  • 2018-19: The interface of Retirement Villages and Aged Care
  • 2017–18: The effectiveness of statutory supervision
  • 2016–17: The effectiveness of independent legal advice
  • 2014–15: The disputes process
  • 2011: Residents
  • 2010: Owner-operators
  • 2009: Statutory supervisors

Monitoring reports are available here.

Complaint data

Since 1 April 2017 the Commissioner receives six-monthly reports from operators of all registered retirement villages about any formal complaints they have received in the preceding six-month period. Te Ara Ahunga Ora Retirement Commission collects this information as part of its monitoring function under the Retirement Villages Act. 

Each operator reports about the number of formal complaints during the six-month period, classification, resolution rate and information about the outcome. The operator also reports how many formal complaints were referred to either a statutory supervisor or mediator.

The Commissioner uses this information to monitor trends and any concerns or issues in the industry and to inform the minister. Te Ara Ahunga Ora publishes a summary of the information received but does not publish the identity of any complainant or village involved in a complaint.

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